If you try and put a file with the same name as an existing one into the same folder, Windows will show you information about both files and ask you to confirm that you want to replace the original file. You can’t have more than one file or folder with the same name in a folder – Windows needs to tell files apart just the same as you do, so you can’t have two files with the same name in the same folder. You can learn more about zip files by checking our working with files tutorial. Files in a zip archive are compressed using clever mathematical algorithms which makes zip files ideal for transporting files across the internet. Usually, data is packed into a zip file archive for transportation. What is a zip file? – A zip file behaves similarly to a folder in that it can contain multiple files and folders. Please contact us if you have difficulty playing any videos. A small number of our videos may not play correctly in Firefox. Press the ? key to see keyboard shortcuts. This video is compatible with mobile devices. Contact your ISP to get a public IPv4 address.Need help viewing video content? Click here.
If you have a double NAT with your ISP, it might prevent you from connecting. If your ISP (Internet Service Provider) uses DS-Lite, you'll need to switch to Dual Stack or IPV4. Make sure you don't have any DMZ host configured in your router settings. If you are trying to connect to Shadow or another cloud service: You'll need to get your own dedicated router. 
If you are using a public Wi-Fi from an apartment building or office, those often prevent communication between devices. Make sure you have 'Full cone NAT' or 'Open NAT' enabled in your router settings if such an option exists. Make sure your PC isn't running VPN software. If using McAfee, Norton, or any other anti-virus, try disabling them or adding an exception for Virtual Desktop Streamer. If using Avast or AVG, make sure the Firewall network profile is set to Private instead of Public. 
Make sure the Windows Firewall isn't blocking all connections ( see here) and restart your computer. Make sure your computer is connected to the same router and is on the same network as your headset (the headset might be on a Guest network for example). If you see a ' Not on same network' warning and are not connecting through the internet remotely:
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